Shipping & Returns

🚚 Shipping Information

Shipping Within American

We proudly offer fast and reliable shipping across American.

Standard Shipping: 3–7 business days — USD $9.95 (Free on orders over USD $150)
Express Shipping: 1–3 business days — USD $14.95

Processing Times

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package anytime via our courier’s website.

Shipping Delays

Please note that shipping times may vary due to high demand, public holidays, or carrier delays. We’ll do our best to keep you updated.

🌍 International Shipping

At this time, Face Seek LLC only ships within American. For international inquiries, please contact us at info@faceseek.site.

🔁 Return & Exchange Policy

We want you to love your purchase. If something doesn’t feel right, we’re here to help.

Eligibility for Return

You may return an item within 14 days of delivery if:

The item is unused, unworn, and in original condition
All tags are attached and the product is in its original packaging

Returns that do not meet these criteria may be refused.

Items Not Eligible for Return

Sale or clearance items
Gift cards
Underwear or socks (for hygiene reasons)

How to Request a Return

Email us at info@faceseek.site with your order number and reason for return.
We’ll provide you with return instructions and the return shipping address.
You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

🔄 Exchanges

If you’d like to exchange an item for a different size or style, please contact us. We’ll do our best to accommodate, subject to availability.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–7 business days.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order details. We’ll resolve the issue promptly at no cost to you.